Frequently Asked Questions
Everything you need to know about clean beauty and your ILIA order.
What makes ILIA products 'Clean Beauty'?
We believe in skin that looks like skin. Our formulas are created with safe, efficacious ingredients that balance organic botanicals with active levels of skincare ingredients to protect and revive your skin.
Are ILIA products cruelty-free and vegan?
Yes, we are a Leaping Bunny certified cruelty-free brand. While many of our products are vegan, some contain ethically sourced beeswax or carmine; please check individual product pages for specific ingredient details.
How can I find my perfect shade match online?
We offer a Shade Finder Quiz and complimentary Shade Matching services. Simply upload a photo of yourself in natural lighting, and our experts will recommend the best match for your skin tone.
What is your return policy?
We want you to love your glow. If you are not satisfied with your purchase, we accept returns of gently used items within 60 days of the purchase date for a full refund, excluding shipping costs.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select international locations. Shipping fees and delivery timelines vary depending on the destination country.